Shipping Policy
Please read below for all details related to shipping, returns, refunds, exchanges, and other useful information. Please contact us at info@svolight.com if you have any questions.
Where are items located?
All packages are shipped from China
What is your lead time?
Orders that choose to ship via UPS, FedEx, DHL are usually delivered within 2 weeks, while orders that choose free shipping usually take 2-4 weeks to deliver.
We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:
a) let you know.
b) cancel your order.
c) give you a refund.
I need an item by a certain date!
Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a certain date. As soon as the parcel leaves our doors, it is in full discretion with the courier company to deliver your order timely. We ask that you purchase well ahead of your deadline to avoid any unexpected delays.
We can offer to expedite the shipment with UPS or Fedex or DHL. Please obtain a quote from us before you order. many cases, if the order is expedited, it can be received within 5-12 days at the earliest.
If the order did not arrive by a certain date, we cannot refund an order while it is in transit. The order will need to be returned to us in order to process a refund.
Incorrect Address or Address Change
Please ensure that the delivery address is correct when placing an order. We are not responsible for any charges associated with changing the address. We cannot guarantee that the address change will be successful.
If you need to change your delivery address, you can contact the courier company to change it or ask us to contact the courier company to change the address. You may be charged a fee for changing your address.
Lost, Stolen, and Misdelivered Packages
If there is no signature requirement, Postal parcel or EMS will determine at their own discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren’t able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.
If the lamp is damaged or lost due to shipping, we will send you a new lamp for free.
If a package is marked as “delivered” but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Typically the package will be delivered the next day. If the package still cannot be found, it is your responsibility to contact Postal parcel or EMS and request a “trace” to locate the package(s). In order to be considered for a replacement or refund, you must request a trace to confirm the package is lost, and all traces must be made within 7 days of delivery. Outside this window, we are no longer able to file a loss claim with Postal parcel or EMS to recover the cost of the lost or stolen item.
Failure to Receive Delivery
If you are not able to receive a package, You can contact your country express post.
Postal parcel or EMS will attempt to deliver a package 1 time, but if the package is undeliverable (e.g. no signature can be obtained, wrong address, etc.) then FedEx will hold the package at a local facility for a short time before they return the package to us. When this happens, FedEx charges us a 2nd time to return the package. We are not responsible for costs related to items returned due to failure to receive delivery.
If this happens, we will contact you to arrange delivery again. If you would like to have the package reshipped, we will email an invoice for the cost FedEx charged to return to sender in addition to the cost to ship it again. Alternatively, if you no longer want the package, then a refund will be issued minus 30% restocking fee to cover all lost shipping and packaging costs. We must receive a response from you within 30 days of an item being sent back to us in order to have the item shipped again or to receive a refund.
United States and Canada
Free shipping for any order.
in 7-15 days American customers from date of order. (Shipping time with UPS. Door to door You do not need to pay import duties)
in 10-21 days Canadian customers from date of order.
Asia: Japan, Singapore, Vietnam, Thailand, Malaysia, United Arab Emirates, Saudi Arabia, India, Bangladesh
Free shipping for any order.
Shipping time with China Post Air Parcel 15-35 days or EMS 10-30 days.
United Arab Emirates (China-Middle East air or sea express line express 10-20 days).
Australia and New zealand
Free shipping for any order.
Shipping time with China Post Air Parcel 25-50 days or EMS 15-25 days.
Europe: Netherlands, Germany, UK, Italy, France, Belgium, Sweden, Denmark, Switzerland, Finland
Free shipping for any order.
Shipping time with Royal Mail Or UPS. Orders are typically received in 20-45 days from date of order.
Shipping time with China Post Air Parcel 25-50 days or EMS 20-35 days.
Other countries: Mexico, Brazil, South Africa
Free shipping for any order.
Shipping time with China Post Air Parcel 25-60 days or EMS 20-45 days.
If your country is not listed please email us info@svolight.com and ask for shipping rate to your specific country.
Who pays the import Tax and VAT?
In most cases, our parcels pass through customs without VAT payable. However, in certain circumstances especially on larger orders, we may need to provide more information to customs and need to cooperate with buyer to provide paper work. Please be aware that each destination country has different import tax threshold on the value of goods that can be imported into the country before import tax is chargeable. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Contact us
Address: 1208,Huayi Plaza, Guzhen Town, Zhongshan City, CN
Hours: Monday to Saturday, 9 am to 6 pm
Email: info@svolight.com